read one everydayListening is one of the most effective communication skills we can learn.
For it to be really effective we must learn to ‘actively’ listen. Normal everyday listening allows us think about what’s being said, form a response, offer a solution or advice or just be waiting for them to stop talking so we can say jump in with our own opinion or perspective.
Read more on Do You Listen Or Do You Actively Listen?…
Do you have problems remembering names or are you really lucky and never forget a face … or a name? If like many of us you go to network meetings or social events where you will be meeting a large number of people, how do you remember all those names?
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All too often we think ‘we know what is best for our business’ when in fact we do not know if the customer agrees with us or not! The good news is that most business operators are keen to gather new information – but the bad news is that many will never put any of the ideas they read into action! It is not so much that they do not believe what they are reading or hearing – it is more the fact that it is more ‘comfortable’ to continue along the same path as before. They justify this path of non action by saying “it is better the devil you know than the devil you don’t know.” Just remember – ‘non action means no results!’
Read more on The Customer Is King…
It is important that you are aware of who it is you want to sell your product/service to. Recognising your target market is an important step in running a successful business.
Read more on A Proven Way To Boost Your Customer Numbers and Increase Your Sales…
When we communicate with someone we will be doing so on a number of levels, not just the words that we use – tone of voice and body language are also important factors in non-verbal communication.
Read more on Body Language – How To Know What They’re Really Saying…